Please note: order processing time is separate from shipping time. Delays can occasionally happen because of high order volume, weather, or carrier problems outside my control. If your order is delayed, I will let you know by email.
Shipping rates
| Destination | Shipping | Flat rate |
|---|---|---|
| United States | Standard, typically 2 to 7 business days | $15.50 |
| Canada | Expedited express, typically 7 to 10 business days | $65.00 |
| Rest of the world | Expedited express, typically 7 to 10 business days | $89.00 |
Shipping costs are confirmed at checkout based on your order and destination. Digital products and virtual consultations are delivered online and are available worldwide.
Order processing
I process orders within 1 to 3 business days after I receive them (excluding weekends and holidays). When your order ships, you will receive a confirmation email with tracking information.
Shipping origin
All physical orders ship from Miami, Florida, United States.
Delivery times
Estimated delivery times are shown at checkout and depend on the shipping method you select and your location. Within the United States, delivery typically takes 2 to 7 business days after your order ships. Orders to Canada and the rest of the world ship by expedited express shipping and typically take 7 to 10 business days. These are estimates, not guarantees. Carrier delays are outside my control.
Where I ship
I ship worldwide. Orders to Canada and the rest of the world are sent by expedited express shipping and typically arrive in 7 to 10 business days.
International shipping, customs, and duties
If your order is shipped outside the United States, it may be subject to import duties, taxes, and customs fees when it arrives. These charges are not included in the product price or shipping cost and are the responsibility of the recipient. Customs policies vary by country, so please check with your local customs office if you have questions. Customs processing can add time to delivery and is outside my control.
Tracking your order
Once your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to become active. If you have not received your order within 7 business days of receiving your shipping confirmation, please contact me at info@themetabolicaesthetician.com with your name and order number and I will look into it for you.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. I am not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If a package is returned to me because of an address error, I can re-send it once you cover the new shipping cost.
P.O. boxes
I can ship to P.O. boxes, but some carriers have limitations on P.O. box deliveries. If your carrier has restrictions, please check their policy and contact them directly.
Lost, delayed, or stolen packages
Once a package is marked as delivered by the carrier, it is out of my hands. If your tracking shows delivered but you did not receive it, please first check around your property and with neighbors or your building’s front desk, then contact the carrier. If you still cannot locate it, email me and I will help however I can, though I cannot guarantee a replacement or refund for packages that were delivered to the address on the order.
Damaged, defective, or incorrect products
If your order arrives damaged, defective, or is not what you ordered, please email info@themetabolicaesthetician.com within 48 hours of delivery with your order number and clear photos of the product and the packaging. I will review each case and, where the issue is confirmed, provide a replacement or refund as described in my Refund Policy.
Storage after delivery
Skincare products can be sensitive to heat and light. Please bring your package inside promptly after delivery and store the products according to the instructions on the label.
Questions
Contact me at info@themetabolicaesthetician.com and include your order number so I can help you quickly.
